Privacy Policy
Privacy Policy for www.crownd.co.uk
Effective Date: 2/3/2025
This Privacy Policy describes how Crownd ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website, www.crownd.co.uk (the "Site").
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your IP address, web browser, time zone, and some of the cookies that are installed on your device. Additionally, when you make a purchase or attempt to make a purchase, we collect information about you, including your name, billing address, shipping address, email address, phone number, and payment information. We may also collect information you provide to us directly, such as when you create an account, subscribe to our newsletter, or contact customer support.
How We Use Your Information
We use the information we collect to fulfill your orders, communicate with you about your orders, personalize your shopping experience, and improve our Site and services. Specifically, we may use your information to:
Fulfill and manage your orders: This includes processing payments, shipping products, and providing order updates.
Communicate with you: We may contact you with order confirmations, shipping updates, marketing emails (with your consent), and customer service inquiries.
Personalize your experience: We may use your information to recommend products you might be interested in and personalize your browsing experience.
Improve our Site and services: We analyze website traffic and user behavior to identify areas for improvement.
Prevent fraud: We may use your information to detect and prevent fraudulent activity.
Comply with legal obligations: We may use your information to comply with applicable laws and regulations.
Marketing: With your consent, we may use your information to send you marketing communications about new products, promotions, and other offers. You can unsubscribe from these communications at any time.
Sharing Your Information
We may share your information with the following categories of third-party service providers who help us operate our business:
Payment processors: We share your payment information with payment processors (e.g., Stripe, PayPal) to process your transactions securely. Their privacy policies will govern the handling of your payment data.
Shipping carriers: We share your shipping address and contact details with shipping carriers (e.g., Royal Mail, DPD) to deliver your orders.
Marketing agencies: We may share your email address and other relevant information with marketing agencies to assist with email marketing and targeted advertising, but only if you have opted in to receive marketing communications. We will ensure these agencies comply with data protection laws.
Analytics providers: We may use analytics providers (e.g., Google Analytics) to understand how visitors use our Site. This helps us improve the Site and tailor it to user preferences. These providers may use cookies and other tracking technologies.
Legal authorities: We may disclose your information if required by law, legal process, or governmental request.
We will never sell your personal information to third parties for their marketing purposes.
Your Rights
You have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to correct any inaccuracies in your personal information.
Erasure: You have the right to request that we delete your personal information under certain circumstances.
Restriction of processing: You have the right to restrict the processing of your personal information under certain circumstances.
Data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal information under certain circumstances.
Withdrawal of consent: If we have collected your information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at Support@crownd.co.uk
If you are a resident of the UK or EU, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) or another supervisory authority.
Cookies
We use cookies to collect information about your browsing behavior on our Site. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site. For more information about the cookies we use and why, please see our Cookie Policy
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including fulfilling your orders, providing customer service, and complying with legal obligations. We will securely dispose of your data when it is no longer needed.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Contactus@crownd.co.uk